This policy applies to all purchases made from Bikesentry Ltd.
Return window
You may return any eligible item within 14 days of delivery. To start a return, email contact@bikesentry.store with your order number.
Condition
New, unused and in original packaging. Items that show signs of use, missing parts, or damage caused by the customer are not eligible for a full refund.
Restocking fee
None. We do not charge restocking fees on eligible returns.
Return shipping & address
For eligible returns we provide a tracked return label at no cost. If you arrange your own carrier, ship returns to:
Bikesentry Ltd — Returns
5 Porchester
Ascot, England SL5 9DY
United Kingdom
Please include your order number inside the parcel so we can identify your return.
Refund processing
Once we receive and inspect the returned item, your refund will be processed to the original payment method within Up to 30 days after we receive your return. Refunds are issued in GBP.
Non-returnable items
- Gift cards
- Items damaged through misuse
- Items returned outside the 14-day window
Faulty items
If your item develops a fault, please contact us. We will arrange a free repair, replacement or refund in line with the Consumer Rights Act 2015.
Statutory rights
This policy does not affect your statutory rights as a UK consumer.
Contact
Bikesentry Ltd · contact@bikesentry.store · +44 7771 976001